Get done early.

Proactive Tech Service

Network Monitoring

While network security helps to prevent outside threats from attacking your network, internal threats can be equally problematic for an organization. Network monitoring is a procedure used to examine and notify a network administrator of slow or failing components in a network. Monitoring involves an internal exploration for problems caused by overloaded and/or crashed servers, network connections, or other devices.

Potential malfunctions may be identified and corrected before they ever become a problem for you or your business when you have a network monitoring program in place. Golden Technologies highly recommends network monitoring to ensure that your business operations are running at peak efficiency and utilizing the full capacity of your network infrastructure.

Contact Golden Technologies to help you implement a network monitoring system for your organization today.

Compliance Audits, Policies, and Procedures

Starting with the millennium and followed by September 11, security has become a huge component in the information technology world. Most businesses, particularly the financial industry, are required to have IT security and procedures in place for yearly audits. The most common controls being audited are categorized as technical, physical, and administrative. During an audit, auditors search for procedures and activities that potentially reveal security risks as well as review the controls in place to diminish those risks. Furthermore, we have experience with Payment Card Industry Data Security (PCI DSS) and HIPPA compliance rules and can assist you throughout these types of audits as well.

Golden Technologies can help you prepare for security audits and implement policies and procedures that will prove to effectively keep personal information private. We also help ensure that proper backup of information is in place to prevent loss of data as well as minimize downtime.

Network Engineering

Infrastructure is often viewed as everything that supports the flow and processing of information. It includes the hardware used to connect computers and users as well as the software used to send, receive, and manage communications that are transmitted. A network's infrastructure must not only meet the business requirements of today, but also anticipate future needs in a cost-effective manner. Whether it's improving an existing infrastructure or developing a new one from the ground up, our professionals will work with you to create a network customized for your specific needs.

We take the time to understand the business elements that drive your network decisions and evaluate existing frameworks. We have designed, implemented, and maintained large scale networks consisting of several thousand nodes spread across large geographic areas, as well as, the small networks comprised of a few workstations situated in a modest office space. We employ degreed engineers, industry professionals, and individuals that are all trained with years of actual "real world" experience in network development. We propose network options that support performance and application needs, consider the latest technology and standards for your business, and anticipate future growth plans.

Contact Golden Technologies to learn how we can improve your infrastructure and make your business more successful.

Virtual Private Networks (VPN)

A virtual private network uses a shared public infrastructure, like the internet, to allow access to private information through security procedures. For instance, remote offices or individual users can securely access their organization's private network through a VPN connection. When comparing a VPN to owning or leasing private lines for an organization, an immediate cost benefit is realized.

Golden IT can help your organization take advantage of the cost savings and information accessibility that virtual private networks offer. Call us today to find out more.

Proxy Servers

Proxy servers can serve as a security measure for your organization, as well as, improve the speed with which you receive information from external networks. With a proxy server, you never actually connect to an outside network; rather, the proxy makes the connection and relays allowable content back to the internal network. Thus, a proxy server can act as a content filter or firewall protecting users from receiving information that is either not allowed or could cause harm to the system.

A proxy server speeds up access to the internet by caching (or archiving) pages that have been previously requested. The archives are more easily accessible than going back to the original web server destination. Proxy servers speed up file requests, reduce bandwidth, and ease the load on servers by only requesting updated or new materials that are not already stored in the cache.

Golden Technologies can set-up a proxy server for your organization so that you can experience the benefits of quicker internet access and less consumed bandwidth on your network. Contact us today.

Firewalls

A firewall is a barrier between the internet and a private network, helping to screen out malicious traffic before it reaches your computer or network. Based on rules that are configured, a firewall either permits or denies information from passing through to the private network. Firewalls protect from numerous threats including hackers, incoming viruses or worms, and sometimes outgoing traffic that may have originated from a virus.

There are various types of firewalls that can be installed: desktop, hardware, and commercial firewalls. Some firewalls also offer protection for telecommuter desktops and notebooks when they are used with residential lines or logging into hotel, airport, or public bandwidth. Golden Technologies can provide you with an appropriate firewall solution to suit your needs. Because we understand the importance of keeping private information safeguarded, we have even developed our own firewall platform, Golden NetGuard.

Spam Filtering

Spam and viruses are more than just an annoyance; they can cause serious damage to your network and data and potentially send out personal information. Golden MailGuard, a spam and virus scanning system, works by "scrubbing" your email before it gets to your mail servers.

End User Authority
On occasion, some email can be tagged as spam when it really is not. There is no need to worry as we will store the email on our system for up to 30 days and filter it in a spam folder, allowing the end user to be the ultimate authority in determining spam.

Individual Spam Controls
Golden MailGuard is not a "one size fits all" solution. Not only can you choose from four preset levels of protection, but you can completely customize the filters to suit your needs and manage your own whitelist and quarantine.

System Flexibility
Golden MailGuard works with any existing email system.

Content Filtering

Content filtering is a technique that many organizations use to prevent or block users from viewing inappropriate or objectionable websites. Filtering is usually based on the analysis of the content only and not necessarily the source of the information or other criteria. When filtering content, rules regarding acceptable content are put into place and installed on individual computers or at a central point on an entire network. Depending on the sophistication of the content filtering system or software installed, it may be possible to give different levels of internet access to each individual user.

Golden IT can help you determine the type of content filtering system or software that is appropriate for you and your organization. We can implement the rules you have created and install the content filter at the end-user level or for an entire network of computers.

Cabling

The right voice and data cabling can make all the difference in how well your network performs. When building or redesigning the infrastructure of your business, it is imperative that you are using appropriate cabling for applications, installing them properly, and confirming that regulatory standards are met. We have the expertise to design and install cabling solutions for your business.

Whether you are upgrading an existing system or building a new infrastructure entirely, Golden Technologies works with you to ensure that your network operates at peak efficiency. We help you determine the appropriate bandwidth requirements for various technologies as well as make recommendations on how to improve the overall performance of your network and keep costs and unexpected downtimes to a minimum.

Our voice and data cabling services allow you to take full advantage of the latest advancements in technology, lets sit down and talk about this.

24/7 Emergency Support

We know that not all businesses operate Monday – Friday from 9 to 5, which is why we offer 24-hour emergency technical support. We have technicians available around the clock to help resolve any problems you may be experiencing. Whether you use our online emergency button or make a desperate phone call in the wee hours of the morning, one of our technicians will quickly respond and determine the best course of action. If the problem cannot be resolved over the phone or through remote access, then we can send someone out or schedule an onsite visit. Our expert technical staff is trained in the latest technologies and strives for complete customer satisfaction.

Golden Tech is your source for support when you need IT the most.

Per Incident Support

To help with those non-emergency, but unexpected, technical problems, Golden Technologies offers per incident technical support. Per incident technical support may be provided by phone, on site, or via remote access pending the situation. Clients using per incident support have access to our expert technical staff and consulting team. Based on the specific problem at hand, our experts will make a recommendation to the client regarding a cost-effective solution.

The services rendered are pay-per-use with the client being billed for the technicians' time spent resolving the problem and the purchase of any applicable hardware or software. The benefit of per incident technical support is that clients can pick and choose the areas of their technology where they want the guidance and recommendations of industry experts.

To receive technical support help, please contact us.

Remote Troubleshooting

Remote Access Technical Support is easy, quick, and secure. By utilizing VPN technologies and high speed Internet access, Golden technicians and engineers can instantly and securely access client servers and workstations to diagnose and repair issues quickly. Because problems can be identified and, hopefully, resolved remotely, there is no need to make an on-site visit, saving downtime and money. If an on-site visit is necessary, our professionals are equipped with the appropriate tools to resolve the problems you may be experiencing.

If you are having technical difficulties and would like for us to quickly analyze the situation and repair the problem or make a recommendation, please contact us.

Service Level Agreements (SLA)

Our Service Level Agreements (SLA) allow your company to pick a basket of our tech and IT services and retain our staff on a monthly basis. Think of us as a giant extension of your staff. Go ahead and browse through our different services, pick out a few, and lets sit down and bang out an agreement. We're sure you'll be happy you did it.

Point-of-Sale (PoS)

Point-of-Sale (POS) equipment usually refers to the hardware and software used for checkouts for places such as supermarkets, restaurants, hotels, and retail establishments. POS systems have evolved to handle multiple applications including credit card processing, gift card activation, age verification, employee time tracking, and even tableside food ordering. Furthermore, many systems include fully integrated accounting, inventory management, open to buy forecasting, customer relation management, service management, rental, and payroll modules.

Golden Technologies provides technical support for point of sales equipment and software. Whether you simply want to accept credit cards for payment or you are looking to track inventory, we can help you choose applicable software for your business needs alone or recommend a complete bundled solution with hardware devices as well.

Repair and Procurement

We offer in-house and on-site service and repair (both commercial and residential) of computers and peripherals. Our technicians access problems remotely, on-site, or over the phone and determine the best course of action for resolution. If repairs to hardware are necessary, we have a lab facility allowing the technicians to solve most problems quickly and efficiently. If equipment is determined to be non-repairable, our technicians will work closely with our Business Development Department to get competitive pricing and order a replacement part in a timely and cost-effective manner.

In addition to repair services, Golden Technologies provides Procurement and Return Merchandise Services to our clients. We are able to handle everything, from equipment consultation, competitive pricing, and order tracking to delivery and installation of equipment. Our Business Development Team has established excellent rapport with top vendors in the field allowing us specialty pricing unavailable to the average consumer. Furthermore, our extensive product knowledge allows us to suggest solutions that may be unfamiliar to the general public but highly renowned within the industry, giving our clients even more value for their money.

Using Golden Technologies' Procurement Services means that clients no longer need to waste their precious time competitively price matching companies for the lowest costs or following up with placed orders.  We handle all of that; plus, we continually communicate the progress of orders so that there are no surprises of when to expect delivery or installation of goods.

Telecommuting and Remote

With the advancements in technology and the growing number of companies offering flexible working schedules, remote office locations and telecommuting are increasingly more popular work alternatives. While working from home or in a branch office may be ideal situations for the employer and employee, remote workers often pose the biggest security risks as well as technological challenges. Golden Technologies provides services for setting up home or branch office locations while taking into consideration both network and security issues.

We can install a Virtual Private Network (VPN) so users can securely access their organization's private network as well as implement firewalls to protect both the remote user and business from malicious attacks. Additionally, we can explore bandwidth solutions to prevent poor application performance. We want to make sure that employees have the best access possible no matter where they are located without compromising security for the overall organization.

Planning and Consultations

We help you understand IT. Making the right decisions regarding IT services for a company is imperative. The wrong choice can cost money and mean downtime for workers and productivity. Problem solving is a natural component of what we do. Often times, you really need an outside perspective to help find the problem or give an objective opinion regarding IT decisions. With the help of Golden Technologies' experts, we can provide you and your IT staff with guidance and knowledge for a better understanding of your various IT problems and possible solutions. We use industry proven, time-tested problem solving techniques, combined with years of experience in IT development.

We know the importance of a good return on investment, and we are dedicated to helping grow your business with technology. If you simply aren't sure how we can help, contact us and we can discuss creating a custom solution that's right for you.

Phone Systems

In today's business climate, we all have smart phones and we're all constantly on the go. The old 50-line phone systems with a receptionist directing calls... well they just don't cut it.

At Golden IT, we want to ensure that you've got the phone system that makes the most sense for your organization. Think bigger than you're probably thinking.

Perhaps we can install a phone system that knows when you're at your desk and routes calls accordingly. And, when you're not at your desk, calls come directly to your iPhone. Voicemails no longer mean a red blinking light, instead they come to you as emails or text messages. The possibilities are endless.

Lets sit down and talk about some ways to rethink phone systems and make that technology work for you.

Building Moves

Moving from one building to the next can be a massive undertaking. When you add in the miles of cables, the towers full of servers and power back-ups, and tons of phones and computers, the task looks overbearing.

At Golden IT we will sit down with you, take a look at the floor plans, and plan out a strategy to move and rewire the facility. By the time you've moved to your fancy new digs, you'll have a network and phone system that is a lot cleaner and more efficient.

From consultation, to diagramming, to updating, to installation, Golden IT can help to ensure your move goes off without a technical hitch. Think of it as an investment in peace of mind.

VoIP Systems

Telephone systems have drastically changed with the advances in technology, creating unique options for individuals and business owners alike. Making the right decision regarding the design or installation of a network or phone system is the key to keeping potential long-term troubleshooting and downtime to a minimum. Golden Technologies can help you properly install and configure your phone systems to meet your existing and future organizational needs. We answer your questions regarding various telephone systems and provide you with guidance in determining whether or not a specific solution is best for you.

Contact us today to schedule a consultation.

Cabling

The right voice and data cabling can make all the difference in how well your network performs. When building or redesigning the infrastructure of your business, it is imperative that you are using appropriate cabling for applications, installing them properly, and confirming that regulatory standards are met. We have the expertise to design and install cabling solutions for your business.

Whether you are upgrading an existing system or building a new infrastructure entirely, Golden Technologies works with you to ensure that your network operates at peak efficiency. We help you determine the appropriate bandwidth requirements for various technologies as well as make recommendations on how to improve the overall performance of your network and keep costs and unexpected downtimes to a minimum.

Our voice and data cabling services allow you to take full advantage of the latest advancements in technology, lets sit down and talk about this.

Phone - Network Tie-In

Imagine a phone system that knows where you are. No, not the Orwellian kind, more like the efficiency-seeking kind. With a phone system tied to your network, the possibilities for telephony grow exponentially.

Setting your status on a simple chat program could completely change the way the phone behaves. A speech-to-text processor could turn voicemails stuck at your desk into emails or text messages. Call return times can improve drastically and unneccesary on-the-phone time could shrink quickly.

Offsite Backup

Golden Technologies provides data hosting and off-site backup services (check out the other tabs) for our clients. Not only do some industries require that client and corporate information be saved constantly and securely, but ALL companies should consider a backup solution for system malfunctions and user errors. You never know when you will need to have access to your most valuable business-critical information. Our data hosting is an easy process to set-up and, more importantly, it is reliable. Plus, you can utilize our data hosting as a way to back-up information that needs to be archived. Archiving will free up your computer and servers from older information giving you more space and speed for current projects.

Golden Technologies understands that proper backup of information is vital should a restoration ever be necessary. You can entrust all your important information with our Golden DataGuard product.

Lets you and I grab dinner and talk this through.

Web Hosting

Through our web hosting services, Golden Technologies offers a convenient way for clients to get their websites onto the World Wide Web. We also include the standard features that you would expect from a hosting company like web statistics, email accounts, web-based email, and web-based management.

Control. Golden Tech owns and controls all the hardware involved in our hosting operations, including the data center facility, all web servers, DNS servers, internet circuits, etc. Because our servers are hosted at our facility, we always have access to them and can provide support 24/7/365.

Fast Service. Changes can be made to your account quickly because we own, control, and maintain all our servers. Our hosting service is not outsourced. You talk with Golden IT and we take care of all your hosting needs.

Flexible. If you have some non-standard needs for web hosting, it's no problem. We have engineers on staff that will gladly work with you to accommodate the most complex hosting needs.

Dependability. Golden IT web hosting is continuously monitored for any problems or potential problems. We have a great track record (99.999% uptime).

Cloud Hosting

So, at Golden IT we're all about honesty. Riffing on that theme, lets talk about "the cloud." Here's the harsh reality: the "cloud" is fairly meaningless. Your email has likely been in the cloud for years. Some marketing team somewhere decided to start pushing the term out there and its caught on.

Of course we can host your data in the cloud. But, lets apply some meaning to it. WIth Golden IT hosting, you'll get failovers that ensure limited to no downtime. You'll get redundant storage that ensures you'll never lose a packet of data. And more than anything, with our dedicated fiberoptics line, you'll get one helluva fast connection.

So, at Golden IT we'll give you the cloud; but we'll give you a lot more. Lets have a beverage and talk about how to get your stuff cloud-ready.

Email

When is the last time you didn't need to check you email? Yeah, we make email happen.

Control. Golden Technologies controls and owns all hardware involved in its hosting operations. This includes the data center facility, all email servers, DNS servers, Internet circuits, etc. With our servers being housed in our own data center facility, we always have access to them and can provide support 24/7/365.

Options. From the basic plans (IMAP, POP3, SMTP) to more advanced options like spam and virus filtering, Web Based Groupware hosting (SquirrelMail, Horde, PHPGroupWare), Secure SMTP, etc., Golden Technologies can provide you with numerous choices for plans that will suit the needs of your organization.

Fast Service. Changes can be made to your account quickly because we own, control, and maintain all our servers. Our hosting service is not outsourced. You talk with one company, Golden Technologies, and we take care of all your hosting needs.

Extreme Flexibility. You are able to bring in your own racks or hardware for your server(s), but we also supply everything necessary for housing your server(s): racks, redundant electricity, redundant air conditioning, and redundant Internet connections.

Exchange

At Golden IT we offer several ways to access and implement Microsoft Exchange. Our hosted exchange supports mobile push technology for phones/tables including activesync as well as full MS outlook clients.

Primarily based on the MS Exchange server, Exchange's Online Web Access (OWA) provides online collaboration spanning an array of functions like email, calendars, tasks and contacts, thus allowing users to gain access to information from practically anywhere by using an internet connection.

Golden IT can provide your business with any level of exchange hosting and support needed. Lets exchange emails on your old system and talk about the new one.

Applications

We can transform the way you do business by creating intelligent, web-accessible software applications that simplify administrative functions, streamline internal processes, and increase productivity. We employ a skilled, expert staff of software developers who create the perfect, real world solution that works for you, no matter what the need is.

We've built a wide range of business software, from tracking applications and financial applications to programs that run your entire business. We can even integrate database information on to a website allowing information to stay dynamic and flexible. Furthermore, we work within many different industries including large industrial manufacturers, insurance firms, real estate companies, design firms, medical facilities, and governmental agencies.

Unique. Every Application is tailored to your specific needs.

Seamless. Easily integrate your web presence with your business processes.

Confident. Know that your business is running at peak efficiency.

Accessible. Get into your applications from anywhere in the world.

Dependable. Know that you can trust the quality and professionalism of our expert development staff.

Security Systems

The Golden IT team can help customers develop and establish total security management plans for perimeter detection systems, video surveillance, and access control. We'll sit down with you, figure out the best solution for your business, and create a plan to implement that solution.

Our procurement team will shop around to vendors to ensure your company gets the best pricing on outsourced hardware.

And while there is no skimping on security, Golden Tech is chock full of engineering minded staff. Our team will ensure you get the most cost-effective and efficient solution for your security needs. Golden Tech provides system consultation, project management and coordination, system installation and commissioning, general construction, system training, and maintenance and service.

Server

Hosting services provide an invaluable resource to many businesses. For some organizations, the costs associated with hosting become burdensome and expensive. Golden IT provides hosting services to our clients, alleviating the financial strain and supplying the required technical expertise associated with hosting functions.

Our data center allows us to support virtually any sort of hosting. This facility is used to house computer systems and associated components. The data center incorporates the best practices in security and redundancy, including backup power supplies, environmental controls, and 24/7/365 monitoring and support. Only authorized personnel are permitted in the center, and public access is not available without an appointment and under direct supervision.

Conference Room Design

Our talented team of engineers, designers, and IT experts will come together with you to plan out a state-of-the-art and tastefully-decorated conference room setting. Whether you're planning for international business meetings, telepresence, or just a great collaborative setting for internal folks, the Golden Team will consult with you from start to finish.

Imagine controlling meetings with an iPad and seemlessly flipping over to the daily dynamic finance reports. Collaborative tools like smartboards and linked-up mobile devices give each user the right level of control while seemlessly moving from person to person.

But Golden Tech won't ever sell you something just to sell it. We pride ourselves on creating solutions that make your company more efficient. If a state-of-the-art telepresence system isn't going to do that, we'll never recommend it.

For now, lets sit down at your old, dingy conference table, and talk about how we're going to make this thing work.

Conference Room Construction

Got your dream conference room all designed out? Or, better yet, did we design it for you? Either way, its time to make it come to life. At Golden Tech we have experts on a great many different things. Our sound and video production guys will team up with the guys in procurement and they'll all come together with the techs that bring it to life. Next thing you know, you've got a fully functioning conference room setup that has been quality tested and engineered by a group of well-trained professionals.

Lets sit down in that cluttered old conference room, roll up our sleeves, and get workin'.

Telepresence

Cliche alert: The world of business is a flat one. Doing business nationally is just the price of doing business, period. That said, it takes some adjusting and a lot of great new technologies to ensure that nationwide business never feels... well... nationwide.

Telepresence is one of those 10-cent business words. But, if used correctly it can mean a world of difference for your relationships with team members and clients outside of arms reach. The conference call just doesn't get it done when trying to start up and maintain relationships with anyone. Toss a high-definition video on the wall and crisp audio and things feel a lot more intimate. Lets meet--in person--and talk about how we're going to meet in video conference next time, eh?

Live Audio and Video

The team at Golden IT are more than your standard issue techies. On staff, we have professional audio engineers with live and recorded sound backgrounds. We have studio owners, powerpoint professionals, and live video techs.

Next time you or your organization needs live AV for an event, conference, or tradeshow, let our team help you out. From planning, to wiring, to running the show, we can help make your event a great success.

Recorded Audio and Video

The team at Golden IT are more than your standard issue techies. On staff, we have professional audio engineers with live and recorded sound backgrounds. We have studio owners, powerpoint professionals, and live video techs.

Your radio spot, commercial, web video, podcast, or any other recording can benefit greatly from the wisdom at Golden.

Tradeshow AV

Tradeshows used to be about simple booths, business cards, and a few great keynotes. Today, a tradeshow's success rests firmly on the technology infrastructure that brings it to life.

Planning tradeshows has been part of Golden's success for many years. The teams at Golden Labs has even created custom software solutions to run almost every aspect of a tradeshow.

Leveraging the minds at Golden, you can get a fully customized solution for your tradeshow needs. Whether it be simple live audio and video or a complete infotech infrastructure with website and custom software, you'll get what you need.

Security Systems

The Golden IT team can help customers develop and establish total security management plans for perimeter detection systems, video surveillance, and access control. We'll sit down with you, figure out the best solution for your business, and create a plan to implement that solution.

Our procurement team will shop around to vendors to ensure your company gets the best pricing on outsourced hardware.

And while there is no skimping on security, Golden Tech is chock full of engineering minded staff. Our team will ensure you get the most cost-effective and efficient solution for your security needs. Golden Tech provides system consultation, project management and coordination, system installation and commissioning, general construction, system training, and maintenance and service.

Family Express

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The YMCA

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Don Powers Agency

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Valparaiso YMCA

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30-60-90 Plans

The word “plan” might be shocking enough coming from an IT company. Well, get used to it, we do things a bit differently. When you sign on to a managed service plan with Golden IT, we have our work cutout for ourselves. Our 30-60-90 plan is an efficient 3-month plan to learn every aspect of your business, from processes to software to people. We’ll map it out, sit down and develop a real strategy to manage your IT services the most efficient way possible, while building toward future goals.

Consulting Services

If you’re working with a ‘break-fix’ model of tech support, chances are you aren’t recieving direction about the future. You probably aren’t even recieving direction about how to efficiently operate in the present. We’d love the opportunity to sit down with you, map out your business processes, and chat about some ways to make technology really work for you and your business. Contact one of the team members and lets grab a drink this week.

Custom Solutions

We work differently than other IT and tech support companies. Their break-fix model of maintenance--treating your IT systems like plumbing--are reactive, slow, and backward-looking. At Golden IT we focus on the proactive. We take the time to learn your business, the processes, the hardware, and make recommendations. Often those recommendations are out-of-the-box solutions, other times they are highly customized to meet your needs.

Tell us about your GOLDEN idea

close

At Golden IT we have reinvented the way that businesses and IT firms relate. For too long, IT services have been intimidating, confusing, and unapproachable.

We're doing our part to make put the brakes on that trend. Give us a call, email, or fill out this simple form and we'll get together and figure out the best and more efficient solution for your business.

Josh Pagel

Josh Pagel

Account Executive
Michael Haas

Michael Haas

Business Development

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